DELIVERY POLICY

Agentix LTD

Last Updated: December 2025

1. Delivery Coverage

We deliver home improvement and building supplies across the United Kingdom. Our delivery service is available nationwide with the following coverage:

• Birmingham and surrounding areas (within 10 miles): Free delivery on orders over £100
• West Midlands region: Standard delivery charges apply
• UK-wide delivery: Available for all orders – delivery charges calculated at checkout

For specific delivery enquiries or large orders, please contact us at support@agentix.sbs to discuss availability and pricing.

2. Delivery Charges

Standard Delivery Rates:

• Orders under £50: £15 delivery charge
• Orders £50-£99.99: £10 delivery charge
• Orders £100-£199.99: £5 delivery charge
• Orders £200+: FREE delivery (within 15-mile radius of Birmingham)

Specialist Deliveries:

• Bulk materials (radiators, large flooring orders, kitchen appliances): Additional charges may apply based on weight and size
• Oversized items (large radiators, kitchen worktops over 3m): Additional handling charges may apply
• Two-person delivery (heavy items requiring assistance): Additional £20 charge

All delivery charges will be clearly displayed at checkout before you complete your purchase.

3. Delivery Timeframes

Standard Delivery:

• Orders placed before 2:00 PM (Monday-Friday): Dispatch within 1-2 working days
• Orders placed after 2:00 PM: Dispatch within 2-3 working days
• Weekend orders: Dispatch from Tuesday onwards
• Estimated delivery: 3-5 working days from dispatch

Express Delivery:

• Next working day delivery available for orders placed before 12:00 PM (subject to availability and location)
• Additional charge: £25-£35 depending on location
• Available for Birmingham and West Midlands areas only

Collection:

• Orders available for collection within 24-48 hours of order confirmation during business hours
• Collection from: 8a Metchley Drive, Birmingham, B17 0JX
• Please bring order confirmation and valid ID

Business Hours:

• Monday to Friday: 9:00 AM – 5:00 PM
• Saturday: 10:00 AM – 2:00 PM
• Sunday: Closed

4. Delivery Process

4.1. Order Confirmation: You will receive an email confirmation when your order is placed and another when it's dispatched for delivery.

4.2. Tracking Information: Where available, you will receive tracking information to monitor your delivery.

4.3. Delivery Notification: Our courier partner will contact you by email or SMS to arrange a suitable delivery date where possible.

4.4. Delivery Window: Deliveries typically operate within standard courier time windows. Specific time slots cannot be guaranteed unless express delivery is selected.

4.5. Signature Required: A signature is required upon delivery to confirm receipt of goods.

4.6. Unloading: Standard delivery is to your door or designated safe place. Couriers will not carry products upstairs, through properties, or into specific rooms unless two-person delivery has been arranged.

5. Delivery Requirements

5.1. Access: You must ensure there is adequate access for delivery vehicles. Please note any access restrictions when placing your order.

5.2. Access Issues: If the courier cannot access your delivery location due to restrictions, additional charges may apply for redelivery, or you may need to collect from a local depot.

5.3. Presence Required: Someone aged 18 or over must be present to accept delivery and inspect products.

5.4. Safe Place Delivery: If you authorize a "safe place" delivery in your absence, this is at your own risk. We are not liable for products left unattended.

6. Failed Deliveries

6.1. If delivery cannot be completed due to:

• No one available to accept delivery
• Access issues
• Incorrect or incomplete address

The courier will leave a notification card. A redelivery charge of £15-£20 may apply, or you may collect from the courier's local depot free of charge.

6.2. After two failed delivery attempts, orders will be returned to us or held at the courier depot. You will have 7 days to arrange collection or redelivery. After this period, the order may be cancelled and subject to our Returns and Refund Policy.

7. Delivery Inspection

7.1. Inspection on Delivery: You must inspect products upon delivery for:

• Correct items and quantities
• Visible damage to packaging or products
• Defects or missing parts

7.2. Reporting Damage: Any damage or discrepancies must be noted with the courier and reported to us within 48 hours by emailing support@agentix.sbs.

7.3. Photographic Evidence: Please take photos of any damaged products and packaging as evidence for claims.

7.4. Accepting Delivery: By signing for delivery without noting damage, you accept the products are in good condition.

8. Large and Heavy Orders

8.1. For large deliveries (e.g., multiple radiators, kitchen appliances, bulk flooring), we use specialist courier services or two-person delivery teams.

8.2. You are responsible for ensuring the delivery location can accommodate large items.

8.3. We are not liable for damage to property during delivery unless due to our negligence. Please ensure clear access to the delivery point.

8.4. Installation services are not included unless specifically stated at purchase.

9. Delivery Exclusions

We cannot deliver to:

• PO Box addresses
• BFPO addresses (military bases)
• Locations without appropriate access for courier vehicles
• Sites requiring specialist lifting equipment (unless arranged in advance)

For international deliveries outside the UK, please contact us for availability and pricing.

10. Changes to Delivery

10.1. If you need to change your delivery address or date, please contact us as soon as possible at support@agentix.sbs.

10.2. Changes requested before dispatch can usually be accommodated free of charge.

10.3. Changes after dispatch may be subject to courier fees and may not always be possible.

11. Delays

11.1. While we strive to meet delivery timeframes, delays may occasionally occur due to:

• Adverse weather conditions
• Traffic disruptions or road closures
• Courier delays
• Stock availability issues
• Circumstances beyond our control

11.2. We will notify you promptly of any significant delays.

11.3. We are not liable for consequential losses due to delivery delays unless caused by our negligence.

12. Missing or Lost Parcels

12.1. If your order has not arrived within the estimated delivery timeframe, please contact us immediately.

12.2. We will investigate with our courier partners and aim to resolve the issue within 5 working days.

12.3. If the parcel is confirmed lost, we will arrange a replacement or full refund.

13. Environmental Commitment

We are committed to sustainable delivery practices. We work with courier partners who are reducing their carbon footprint and use recyclable packaging materials wherever possible.

14. Contact Us

For delivery enquiries, please contact:

Agentix LTD
8a Metchley Drive
Birmingham, England
B17 0JX
United Kingdom
Registered in England No: 16849462

Email: support@agentix.sbs
Phone: +447782265567
Website: www.agentix.sbs